Crowne Plaza Dushanbe, in Tajikistan is seeking dedicated and passionate spa therapists to join their pre-opening team.

Therapists will be responsible for delivering exceptional treatments to guests, adhering to the ESPA and hotel brand standards, whilst maintaining five-star client care.

Key Areas of Responsibility

• Perform all treatments to an exceptional standard, following ESPA protocols whilst tailoring services to the guests’ specific needs.
• Maintain knowledge of products and treatment brand standards, outside of formal training by ESPA and Spa Manager.
• Carry out in-depth consultations with each guest prior to each treatment to ensure guests specific needs are met.
• Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering product for home use.
• Encourage clients to return to the spa by recommending ongoing treatment programmes and cross selling other business centres in the spa and hotel.
• Maintain good knowledge of all treatments available, packages and any promotions.
• Participate in demonstrations / events when required.
• Maintain the highest standard of guest service by following ESPA guidelines and displaying genuine care and attention to detail for each guest.

Apply by email to Recruitment@espainternational.co.uk

Responsibilities:

Business -

• To analyse where appropriate the business through many different key performance indicators, Profit and Loss figures and statistics and use this information to identify key focus areas.
• Support in the creation and preparation of Financial Projections for each Spa within your portfolio to Senior Management
• Learn and utilise Spa software systems to manage efficiencies and analyse the business.
• Conduct a monthly Business Review on the overall performance of the Spa, providing strategic guidance to develop the business. Present the review to the Hotel and Spa Management Teams.
• Focus on ESPA Professional and Retail Sales to achieve sales targets.
• Manage the accounts financial standing with ESPA through the control of any outstanding invoices & aged debt.

Operations -

• To manage spas on site with hands-on support during regular visits, guiding the Spa Manager, developing the team, implementing new initiatives and liaising with all key hotel representatives. Continue to manage each Spa remotely through regular communication
• Learn, conduct and adhere to all ESPA management systems, including mystery shopping, auditing, marketing plans, annual business reviews and action plans.
• Ensure the guest’s Spa experience remains at the highest ESPA standard by consistently checking and auditing all areas of the customer journey
• Ensure that each Spa is operated to the agreed standards of performance in line with the ESPA brand, to include adherence with statutory Hotel Health and Safety guidelines.
• Develop and monitor the success of wellbeing programmes to meet the lifestyle aspirations of the Spa guests and members, including development of the Spa fitness team.
• Develop and monitor the success of wellbeing programmes to meet the lifestyle aspirations of the Spa guests and members, including development of the Spa fitness team.
• Monitor and analyse Spa membership system, sales systems, to assist the Spa in achieving membership budgets.

Marketing -

• To keep updated with company information e.g. marketing new products, display aids and ensure that the information is presented and implemented in your Spas.
• To liaise with the Hotel Sales and Marketing Manager of each hotel to prepare and develop annual marketing plans and coordinate all promotional activity.
• To effectively integrate the Spa within the Hotel Marketing Strategy and to ensure ongoing representation of the Spa, both internally and externally
• To use the Spa as a tool to drive hotel occupancy and total property utilisation.
• To fully merchandise the Brand ensuring only current merchandising tools are used. To ensure that ESPA branded POS materials produced by the accounts are approved by the ESPA Marketing Department.
• Creation of the Spa’s Brand image, to include identity, product offering, philosophy and collateral.

Training -

• To develop an annual training and development plan with each Spa. Liaise with the Hotels HR Department and ESPA Training Division to ensure that all employees are trained to increase retention and meet the needs of the business.
• To deliver exceptional training of products and Retail Therapy to the standards specified by ESPA when required
• To ensure that all accounts are committed to providing their staff with the necessary level of training to allow delivery of ESPA treatments and that no unqualified therapists are carrying out these treatments.
• To become familiar with all ESPA treatments to conduct regular trade tests on Spa therapists.
• To keep updated on any new ESPA treatment techniques or changes to procedures
• To keep updated with affiliated industry developments; whenever possible taking treatments, reading literature to expand knowledge and be able to discuss this and evolve training.
• To evolve the treatment menu in line with consumer demand, popularity of treatment, cultural influences and changing times.
• Participate in teaching modules within the ESPA brand, both internally and in developing Spa personnel

Key Interfaces -

• General Manger
• Head of Sales U.K/Internationa
• Head of Operations/Design
• Business Management Team and Spa Operational Team
• Spa General Managers/Directors/Owners
• Industry Experts
• Brand and Marketing Teams
• Brand Assistant
• Training Team
• NPD team
• Supply Chain
• Finance/Purchase Ledger
• Legal • Buying Team

Benefits Include -

• Discretionary Bi-annual Bonus Structure (Performance Related)
• Company Pension Scheme – Matching up to 4%
• Access to On-Site Doctor, Physio, Gym and Shop
• Commitment to Continued Learning and Development Through our Bespoke L&D Offering
• Exclusive Discounts off THG Brands

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Apply by email to: recruitment@espainternational.co.uk