Help Centre

Purpose of Role:

To effectively manage a portfolio of spas within the U.K Spa Division. You will ensure that the highest standards are adhered to, and that guest experiences exceed expectation. Working closely with the Hotel General Manager and Spa Director you will establish and maintain key objectives, operating criteria, programming, budgeting, staff relations, marketing and training working closely in partnership with THG to deliver exceptional world class experiences and services unrivalled in the Spa hospitality landscape. The role will include involvement where applicable to support in the initial feasibility and financial stages to the pre-opening stages and will support the ongoing development of each spa project whilst maximising all opportunities and resources.

Responsibilities:

Business -

• To analyse where appropriate the business through many different key performance indicators, Profit and Loss figures and statistics and use this information to identify key focus areas.
• Support in the creation and preparation of Financial Projections for each Spa within your portfolio to Senior Management
• Learn and utilise Spa software systems to manage efficiencies and analyse the business.
• Conduct a monthly Business Review on the overall performance of the Spa, providing strategic guidance to develop the business. Present the review to the Hotel and Spa Management Teams.
• Focus on ESPA Professional and Retail Sales to achieve sales targets.
• Manage the accounts financial standing with ESPA through the control of any outstanding invoices & aged debt.

Operations -

• To manage spas on site with hands-on support during regular visits, guiding the Spa Manager, developing the team, implementing new initiatives and liaising with all key hotel representatives. Continue to
  manage each Spa remotely through regular communication.
• Learn, conduct and adhere to all ESPA management systems, including mystery shopping, auditing,
  marketing plans, annual business reviews and action plans.
• Ensure the guest’s Spa experience remains at the highest ESPA standard by consistently checking and
  auditing all areas of the customer journey.
• Ensure that each Spa is operated to the agreed standards of performance in line with the ESPA brand, to include adherence with statutory Hotel Health and Safety guidelines
• Develop and monitor the success of wellbeing programmes to meet the lifestyle aspirations of the Spa guests and members, including development of the Spa fitness team.
• Best endeavors to be used to assist the Spa in achieving budget in all revenue streams and department contribution and retention strategies
• Monitor and analyse Spa membership system, sales systems, to assist the Spa in achieving membership budget.

Marketing -

• To keep updated with company information e.g. marketing new products, display aids and ensure that the information is presented and implemented in your Spas.
• To liaise with the Hotel Sales and Marketing Manager of each hotel to prepare and develop annual marketing plans and coordinate all promotional activity.
• To effectively integrate the Spa within the Hotel Marketing Strategy and to ensure ongoing representation of the Spa, both internally and externally
• To use the Spa as a tool to drive hotel occupancy and total property utilisation.
• To fully merchandise the Brand ensuring only current merchandising tools are used. To ensure that ESPA branded POS materials produced by the accounts are approved by the ESPA Marketing Department
• Creation of the Spa’s Brand image, to include identity, product offering, philosophy and collateral.

Training -

• To develop an annual training and development plan with each Spa. Liaise with the Hotels HR Department and ESPA Training Division to ensure that all employees are trained to increase retention and meet the needs of the business.
• To deliver exceptional training of products and Retail Therapy to the standards specified by ESPA when required.
• To ensure that all accounts are committed to providing their staff with the necessary level of training to allow delivery of ESPA treatments and that no unqualified therapists are carrying out these treatments.
• To become familiar with all ESPA treatments to conduct regular trade tests on Spa therapists
• To keep updated on any new ESPA treatment techniques or changes to procedures.
• To keep updated with affiliated industry developments; whenever possible taking treatments, reading literature to expand knowledge and be able to discuss this and evolve training
• To evolve the treatment menu in line with consumer demand, popularity of treatment, cultural influences and changing times.
• Participate in teaching modules within the ESPA brand, both internally and in developing Spa personnel.

Requirements -

• Living in Northern Ireland, to cover and visit all Spa in Northern Ireland and Ireland on a 4/6 week journey plan
• Experience in Spa Operations Desirable
• Ability to work in a face paced environment and manage a diverse workload
• Experience in sales
• Commercial awareness within the industry
• Target driven
• A commitment to excellent customer service
• Excellent written and verbal communication skills
• Competency in Microsoft applications including word, excel, and outlook

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Apply by email to: recruitment@espainternational.co.uk

Responsibilities:

Business -

• To analyse where appropriate the business through many different key performance indicators, Profit and Loss figures and statistics and use this information to identify key focus areas.
• Support in the creation and preparation of Financial Projections for each Spa within your portfolio to Senior Management
• Learn and utilise Spa software systems to manage efficiencies and analyse the business.
• Conduct a monthly Business Review on the overall performance of the Spa, providing strategic guidance to develop the business. Present the review to the Hotel and Spa Management Teams.
• Focus on ESPA Professional and Retail Sales to achieve sales targets.
• Manage the accounts financial standing with ESPA through the control of any outstanding invoices & aged debt.

Operations -

• To manage spas on site with hands-on support during regular visits, guiding the Spa Manager, developing the team, implementing new initiatives and liaising with all key hotel representatives. Continue to manage each Spa remotely through regular communication
• Learn, conduct and adhere to all ESPA management systems, including mystery shopping, auditing, marketing plans, annual business reviews and action plans.
• Ensure the guest’s Spa experience remains at the highest ESPA standard by consistently checking and auditing all areas of the customer journey
• Ensure that each Spa is operated to the agreed standards of performance in line with the ESPA brand, to include adherence with statutory Hotel Health and Safety guidelines.
• Develop and monitor the success of wellbeing programmes to meet the lifestyle aspirations of the Spa guests and members, including development of the Spa fitness team.
• Develop and monitor the success of wellbeing programmes to meet the lifestyle aspirations of the Spa guests and members, including development of the Spa fitness team.
• Monitor and analyse Spa membership system, sales systems, to assist the Spa in achieving membership budgets.

Marketing -

• To keep updated with company information e.g. marketing new products, display aids and ensure that the information is presented and implemented in your Spas.
• To liaise with the Hotel Sales and Marketing Manager of each hotel to prepare and develop annual marketing plans and coordinate all promotional activity.
• To effectively integrate the Spa within the Hotel Marketing Strategy and to ensure ongoing representation of the Spa, both internally and externally
• To use the Spa as a tool to drive hotel occupancy and total property utilisation.
• To fully merchandise the Brand ensuring only current merchandising tools are used. To ensure that ESPA branded POS materials produced by the accounts are approved by the ESPA Marketing Department.
• Creation of the Spa’s Brand image, to include identity, product offering, philosophy and collateral.

Training -

• To develop an annual training and development plan with each Spa. Liaise with the Hotels HR Department and ESPA Training Division to ensure that all employees are trained to increase retention and meet the needs of the business.
• To deliver exceptional training of products and Retail Therapy to the standards specified by ESPA when required
• To ensure that all accounts are committed to providing their staff with the necessary level of training to allow delivery of ESPA treatments and that no unqualified therapists are carrying out these treatments.
• To become familiar with all ESPA treatments to conduct regular trade tests on Spa therapists.
• To keep updated on any new ESPA treatment techniques or changes to procedures
• To keep updated with affiliated industry developments; whenever possible taking treatments, reading literature to expand knowledge and be able to discuss this and evolve training.
• To evolve the treatment menu in line with consumer demand, popularity of treatment, cultural influences and changing times.
• Participate in teaching modules within the ESPA brand, both internally and in developing Spa personnel

Key Interfaces -

• General Manger
• Head of Sales U.K/Internationa
• Head of Operations/Design
• Business Management Team and Spa Operational Team
• Spa General Managers/Directors/Owners
• Industry Experts
• Brand and Marketing Teams
• Brand Assistant
• Training Team
• NPD team
• Supply Chain
• Finance/Purchase Ledger
• Legal • Buying Team

Benefits Include -

• Discretionary Bi-annual Bonus Structure (Performance Related)
• Company Pension Scheme – Matching up to 4%
• Access to On-Site Doctor, Physio, Gym and Shop
• Commitment to Continued Learning and Development Through our Bespoke L&D Offering
• Exclusive Discounts off THG Brands

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Apply by email to: recruitment@espainternational.co.uk

Responsibilities:

Business -

• To analyse where appropriate the business through many different key performance indicators, Profit and Loss figures and statistics and use this information to identify key focus areas.
• Support in the creation and preparation of Financial Projections for each Spa within your portfolio to Senior Management
• Learn and utilise Spa software systems to manage efficiencies and analyse the business.
• Conduct a monthly Business Review on the overall performance of the Spa, providing strategic guidance to develop the business. Present the review to the Hotel and Spa Management Teams.
• Focus on ESPA Professional and Retail Sales to achieve sales targets.
• Manage the accounts financial standing with ESPA through the control of any outstanding invoices & aged debt.

Operations -

• To manage spas on site with hands-on support during regular visits, guiding the Spa Manager, developing the team, implementing new initiatives and liaising with all key hotel representatives. Continue to manage each Spa remotely through regular communication
• Learn, conduct and adhere to all ESPA management systems, including mystery shopping, auditing, marketing plans, annual business reviews and action plans.
• Ensure the guest’s Spa experience remains at the highest ESPA standard by consistently checking and auditing all areas of the customer journey
• Ensure that each Spa is operated to the agreed standards of performance in line with the ESPA brand, to include adherence with statutory Hotel Health and Safety guidelines.
• Develop and monitor the success of wellbeing programmes to meet the lifestyle aspirations of the Spa guests and members, including development of the Spa fitness team.
• Develop and monitor the success of wellbeing programmes to meet the lifestyle aspirations of the Spa guests and members, including development of the Spa fitness team.
• Monitor and analyse Spa membership system, sales systems, to assist the Spa in achieving membership budgets.

Marketing -

• To keep updated with company information e.g. marketing new products, display aids and ensure that the information is presented and implemented in your Spas.
• To liaise with the Hotel Sales and Marketing Manager of each hotel to prepare and develop annual marketing plans and coordinate all promotional activity.
• To effectively integrate the Spa within the Hotel Marketing Strategy and to ensure ongoing representation of the Spa, both internally and externally
• To use the Spa as a tool to drive hotel occupancy and total property utilisation.
• To fully merchandise the Brand ensuring only current merchandising tools are used. To ensure that ESPA branded POS materials produced by the accounts are approved by the ESPA Marketing Department.
• Creation of the Spa’s Brand image, to include identity, product offering, philosophy and collateral.

Training -

• To develop an annual training and development plan with each Spa. Liaise with the Hotels HR Department and ESPA Training Division to ensure that all employees are trained to increase retention and meet the needs of the business.
• To deliver exceptional training of products and Retail Therapy to the standards specified by ESPA when required
• To ensure that all accounts are committed to providing their staff with the necessary level of training to allow delivery of ESPA treatments and that no unqualified therapists are carrying out these treatments.
• To become familiar with all ESPA treatments to conduct regular trade tests on Spa therapists.
• To keep updated on any new ESPA treatment techniques or changes to procedures
• To keep updated with affiliated industry developments; whenever possible taking treatments, reading literature to expand knowledge and be able to discuss this and evolve training.
• To evolve the treatment menu in line with consumer demand, popularity of treatment, cultural influences and changing times.
• Participate in teaching modules within the ESPA brand, both internally and in developing Spa personnel

Key Interfaces -

• General Manger
• Head of Sales U.K/Internationa
• Head of Operations/Design
• Business Management Team and Spa Operational Team
• Spa General Managers/Directors/Owners
• Industry Experts
• Brand and Marketing Teams
• Brand Assistant
• Training Team
• NPD team
• Supply Chain
• Finance/Purchase Ledger
• Legal • Buying Team

Benefits Include -

• Discretionary Bi-annual Bonus Structure (Performance Related)
• Company Pension Scheme – Matching up to 4%
• Access to On-Site Doctor, Physio, Gym and Shop
• Commitment to Continued Learning and Development Through our Bespoke L&D Offering
• Exclusive Discounts off THG Brands

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Apply by email to: recruitment@espainternational.co.uk

Introduction:

AN EXCLUSIVE SPA RETREAT

Cecily Windsor is a spa like no other. Exclusively private to guests, our stunning new spa offers the perfect opportunity to escape from the every day.
We offer our spa facilities by the hour, enabling you and your loved ones to fully indulge in luxury, rest and relaxation. Whether you are looking to escape for an hour or two with your close friends, or wanting an extended getaway for the weekend with your partner, Cecily Windsor offers you everything you need.

Position Summary :

Must be ESPA trained in massage and facials and able to carry out luxury gel and polish manicure and pedicure treatments.

Position Requirements:

NVQ level 3 or equivalent, ESPA Trained.

Closing Date for Applications:

1^st October 2023

Please apply with CV & Cover Letter to:

Nikki@cecilydayspa.co.uk

Internationally experienced, dynamic Spa Director required for ESPA Middle Eastern flagship Spa. Strong Marketing and PR skills required and desire to drive this newly opened unique property to new heights.

SCOPE OF ROLE

Drive and lead the commercial and financial performance of the spa ensuring complete viability and maximising all opportunities and resources. Ensure that the highest service standards are adhered to, and that guest experience exceeds expectation. Work closely with the Hotel General Manager and ESPA in establishing and maintaining key business objectives, effective marketing/PR, operational brand standards, guest relations and personnel management.

KEY AREAS OF RESPONSIBILITY

FINANCE & BUDGET MANAGEMENT

 Develop an annual budget and business plan for the Spa, in conjunction with the Hotel General Manager and ESPA. To be responsible for the achievement and regular review of the business plan and budget.

 Provide daily and monthly financial and statistical reports for the Hotel General Manager and ESPA, incorporating justifications of performance, proposals and recommendations to optimise financial performance.   

 Drive and monitor spa performance through KPIs, linking results with sales and marketing activities.   

 Review the monthly P&L, scrutinising departmental costs to optimise profit margins without compromising quality. 

 Establish and ensure a cost effective wage structure based on productivity and efficiency.

 Communicate and discuss KPI’s with spa department heads, ensuring this is filtered down to an operational level. 

 Monitor Hotel KPI’s closely, reflecting on how this may affect spa business and reforecast accordingly.  

SALES & COMMERCIALITY

 Liaise with ESPA and the hotel Sales and Marketing Director to prepare and develop the spa’s annual marketing plan. Coordinate all promotional activities, PR and events in line with this. 

 Effectively integrate the Spa within the Hotel marketing strategy and ensure ongoing representation of the Spa, both internally and externally.

 Lead the planning and implementation of marketing activities within the Spa, with support from the Hotel.

 Work closely with the Membership Sales Executive to identify business development opportunities and maximise revenue from membership sales. 

 Plan and act as a host for all VIP and press events and visits.

 Ensure collateral, point of sale and promotional materials reflect the quality and integrity of ESPA and the Hotel.

 Conduct regular competitive analysis with the support of spa department heads. 

 In conjunction with ESPA, set SMART monthly and quarterly Business Objectives.

GUEST & HOTEL RELATIONS

 Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service.

 Create and maintain relations with spa guests and members through having an active presence in spa reception and other key guest areas.

 Maintain consistent guest satisfaction through collating guest feedback received from hotel surveys and communicate this with team, implementing changes or training where necessary.

 Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardised. Record any grievances and follow up accordingly, liaising with the General Manager where necessary.  

 Conduct spa tours for VIPs, journalists and prospective members. Act as an Ambassador for the spa at all times. 

 Hold regular meetings and create strong relationships with key Hotel departments such as Front Office, Housekeeping and Maintenance. 

PERSONNEL MANAGEMENT

 Provide leadership, direction and support to the employees of the Spa to develop a highly motivated team, who can deliver excellent standards of service in all areas.

 Develop an annual training plan with spa department heads and ensure that all employees are trained and developed to meet the needs of the business.

 Ensure that all Hotel HR policies and procedures are followed correctly and in line with employment legislation. 

 Motivate, encourage and drive the team, maintaining the correct level of professional and qualified personnel, overseeing all facilities and activities within the Spa.

 Conduct performance appraisals for all spa department heads instigating progressive development and succession planning. Review all staff performance on a regular basis with department heads. 

 Monitor all personnel procedures including rotas, sickness, holidays and payroll. 

DUTY MANAGEMENT

 Act as Duty Manager when assigned this role as part of the rota 

When on duty:

 Ensure the facility is adequately manned at all times. Oversee the smooth running of all business centres in the spa.  

 Inform the relevant department head of any complaints or issues regarding the Spa’s facility, taking action or recommending amendments if necessary.

 Responsible for Opening/Closing Procedures. 

 Complete opening procedures and check lists per relevant area on a daily basis, reporting any housekeeping or maintenance issues to the relevant department and ensuring prompt resolution. 

 Attend hotel morning meetings, taking up to date revenue figures from the spa, communicating the day’s business, guests and any relevant activities to other department heads. 

 Carry out daily briefings with the entire spa team, communicating guest/hotel information and revenue targets.

OPERATIONS/GENERAL

 Monitor service, operational standards and client satisfaction taking necessary action to ensure ESPA and Hotel Brand standards are maintained and quality is controlled. 

 Aim to achieve consistently high scores in the ESPA audits, resolving any highlighted issues through training or reviewing operational procedures. 

 Support all spa operational areas and team members by proactively assisting guests and undertaking operational duties as and when required.

 Take regular walk rounds of the spa to monitor cleanliness, maintenance, presentation and ESPA brand standards.  

 Oversee and ensure all legislation and requirements are being upheld as per the Spas operating licence(s). 

 Attend all relevant department head meetings and events where necessary.

 Hold structured and interactive spa team and department head meetings on a monthly basis.

 Conduct a weekly call with ESPA as per the Operational Agreement, providing relevant information as required. Ensure communication is proactive and timely. 

Apply by email to: recruitment@espainternational.co.uk

An exciting opportunity for a dynamic individual with drive and vision to develop and guide the ESPA at the Bodrum EDITION Spa team through pre-opening to operations. Responsible for all aspects of Spa Operations, skills to include - financial acumen, passion for people, ability to drive marketing initiatives, operational experience, software management, guest relations and training.

Position Summary:

Drive and lead the operational and financial direction of the spa ensuring complete viability and maximising all opportunities and resources. Ensure that the highest standards are adhered to, and that guest experience exceeds expectation. Work closely with the Hotel General Manager and ESPA in establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.

Key Areas of Responsibility 

FINANCE & COMMERCIAL:

• Responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service and optimum financial performance.
• Prepare monthly financial and statistical reports for the Hotel General Manager and ESPA, incorporating proposals and recommendations regarding policy and operation at the Spa, competition, occupancy and usage, market share and achievement of targets. 
• Monitor spa performance through KPIs, linking results with sales and marketing activities.   
• Establish and ensure a cost effective wage structure based on productivity and efficiency.
• Develop an annual budget and business plan for the Spa, in conjunction with the Hotel General Manager and ESPA. To be responsible for the achievement and regular review of the business plan and budget.

SALES & MARKETING

• Liaise with those responsible for Sales and Marketing within the hotel to prepare and develop the marketing plans for the year. Coordinate all promotional plans and projects for the facility. 
• Effectively integrate the Spa within the Hotel Marketing Strategy and to ensure ongoing representation of the Spa, both internally and externally,
• Lead the planning and implementation of marketing activities within the Spa, with support from the Hotel.
• Conduct regular competitive analysis.

TEAM MANAGEMENT

• Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.
• Develop an annual training plan with spa supervisors and ensure that all employees are trained and developed to meet the needs of the business.
• Ensure that good practice is applied to all issues in relation to employees and ensure that all Hotel HR policies and procedures are followed.
• Motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the Spa.
• Responsible for instigating progressive, professional and well-organised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements. 

GUEST & HOTEL RELATIONS

• Create and maintain relations with spa guests and members through having an active presence in spa reception and other key guest areas.
• Collate guest feedback received from hotel surveys and communicate with team. 
• Hold regular meetings and create strong relationships with key Hotel departments such as Front Office, Housekeeping and Maintenance.

DUTY MANAGEMENT/OPERATIONS

• Perform Duty Manager Duties as required.
• Ensure that the facility is adequately manned at all times. 
• Responsible for Opening/Closing Procedures when on duty.
• Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.

HEALTH, SAFETY & HYGIENE

• Carry out regular Health and Safety reviews to ensure the spa meets legal requirements. 
• To be responsible for the health and safety of employees and guests in the Spa and adhere to guidelines and procedures outlined in the Health and Safety Manual.
• Ensure that a high standard of cleanliness is maintained throughout the facility at all times. 

Apply by email to: recruitment@espainternational.co.uk

Position Summary:

Drive and lead the operational and financial direction of the spa ensuring complete viability and maximising all opportunities and resources. Ensure that the highest standards are adhered to, and that guest experience exceeds expectation. Work closely with the Hotel General Manager and ESPA in establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.

Key Areas of Responsibility 

FINANCE & COMMERCIAL:

• Responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service and optimum financial performance.
• Prepare monthly financial and statistical reports for the Hotel General Manager and ESPA, incorporating proposals and recommendations regarding policy and operation at the Spa, competition, occupancy and usage, market share and achievement of targets. 
• Monitor spa performance through KPIs, linking results with sales and marketing activities.   
• Establish and ensure a cost effective wage structure based on productivity and efficiency.
• Develop an annual budget and business plan for the Spa, in conjunction with the Hotel General Manager and ESPA. To be responsible for the achievement and regular review of the business plan and budget.

SALES & MARKETING

• Liaise with those responsible for Sales and Marketing within the hotel to prepare and develop the marketing plans for the year. Coordinate all promotional plans and projects for the facility. 
• Effectively integrate the Spa within the Hotel Marketing Strategy and to ensure ongoing representation of the Spa, both internally and externally,
• Lead the planning and implementation of marketing activities within the Spa, with support from the Hotel.
• Conduct regular competitive analysis.

TEAM MANAGEMENT

• Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.
• Develop an annual training plan with spa supervisors and ensure that all employees are trained and developed to meet the needs of the business.
• Ensure that good practice is applied to all issues in relation to employees and ensure that all Hotel HR policies and procedures are followed.
• Motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the Spa.
• Responsible for instigating progressive, professional and well-organised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements. 

GUEST & HOTEL RELATIONS

• Create and maintain relations with spa guests and members through having an active presence in spa reception and other key guest areas.
• Collate guest feedback received from hotel surveys and communicate with team. 
• Hold regular meetings and create strong relationships with key Hotel departments such as Front Office, Housekeeping and Maintenance.

DUTY MANAGEMENT/OPERATIONS

• Perform Duty Manager Duties as required.
• Ensure that the facility is adequately manned at all times. 
• Responsible for Opening/Closing Procedures when on duty.
• Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.

HEALTH, SAFETY & HYGIENE

• Carry out regular Health and Safety reviews to ensure the spa meets legal requirements. 
• To be responsible for the health and safety of employees and guests in the Spa and adhere to guidelines and procedures outlined in the Health and Safety Manual.
• Ensure that a high standard of cleanliness is maintained throughout the facility at all times. 

Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID - BAH SO