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Cooling Body Moisturiser
Customer Reviews
Cooling Body Moisturiser Customer Reviews
£35.00
35 Reviews
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35 Reviews
Where reviews refer to foods or cosmetic products, results may vary from person to person. Customer reviews are independent and do not represent the views of The Hut Group.
Review of Cooling Body Moisturiser 50ml
5Fantastic service good information on delivery. Lovely packaging.
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Review of Cooling Body Moisturiser 50ml
4Not used
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Review of Cooling Body Moisturiser 50ml
5Not enough stock at certain outlets
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Review of Cooling Body Moisturiser 50ml
5Love Ross products makes my face feel lovely after use
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Review of Cooling Body Moisturiser 50ml
5Love the products, the deliveries are always on time
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Review of Cooling Body Moisturiser
5I paid for gift wrapping but the goods arrived unwrapped. When I phoned to complain I was told the cost of the gift wrapping would be refunded......as I stated to the CS person, the cynic in me says that ESPA could easily do this to customers on a regular basis in the hope that customers don't call back to generate additional revenue, especially if there is no real loss to their business if all they do is refund for a service they didn't provide in the first place. As long standing customers of ESPA (my wife and I) I would have expected something more to compensate for the poor customer experience. Also, it was very disappointing to see that 1 week later there was a promotion running for one of the products I purchased. Although I appreciate the promotion may not have been in place when I ordered, given the poor experience on the gift wrapping, I feel ESPA could have applied the promotion to our account with limited/no real impact to them.
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Review of Cooling Body Moisturiser
5I paid for gift wrapping but the goods arrived unwrapped. When I phoned to complain I was told the cost of the gift wrapping would be refunded......as I stated to the CS person, the cynic in me says that ESPA could easily do this to customers on a regular basis in the hope that customers don't call back to generate additional revenue, especially if there is no real loss to their business if all they do is refund for a service they didn't provide in the first place. As long standing customers of ESPA (my wife and I) I would have expected something more to compensate for the poor customer experience. Also, it was very disappointing to see that 1 week later there was a promotion running for one of the products I purchased. Although I appreciate the promotion may not have been in place when I ordered, given the poor experience on the gift wrapping, I feel ESPA could have applied the promotion to our account with limited/no real impact to them.
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Review of Cooling Body Moisturiser
5Love the ethos of espa and the products too
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Review of Cooling Body Moisturiser
5Love the ethos of espa and the products too
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Review of Cooling Body Moisturiser
5Generally fast and efficient service
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