How to use ESPA products

We design our products to work together, multiplying the effects and helping you recreate the pleasure of the spa in your own home.

Can you recommend the right products for me to use?

There are three ways to find the right ESPA products for you:

  1. Our online skin consultation tool has been years in the making, specfically designed and developed to recommend the perfect skincare routine for you.
  2. You can contact our amazing Customer Service Team on +44 (0) 1252 352 230 or +1 (786) 350 1192 if you're calling from the US . All are professionally ESPA trained and will be delighted to help you with the right product choices for your skin.
  3. Nothing quite compares to having a consultation in person with one of our trained therapists and skin experts. This can take place at any one of our spas or stores around the globe, to find your nearest, click here .



How do I apply ESPA Eye Moisturisers?

Apply eye products with your ring finger, as this provides the lightest touch and helps avoid dragging the delicate skin around the eye area and ageing it prematurely.

Start at the inner corner and follow the contour of your socket outwards with a gentle tapping motion.

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How is best to apply the ESPA Face Treatment Oils?

When applying face oils, make sure you warm the oil between the hands prior to application to aid effective absorption. It is best to massage with upward circular movements to promote lifting and toning to help defy gravity.

Inhaling the aroma of the oil stimulates your olfactory system allowing your mind and emotions to benefit from the aromas as well as our skin.

Take time to focus on your breathing, slowing it down and concentrating on your out breath will help to increase oxygenated blood to the surface of the skin helping to encourage cell renewal.

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What is the best way to make the most out of my ESPA Bath Oil experience?

Draw your bath, making sure not to add the oil until you are about to get in. Add two or three caps of oil, immerse yourself and deeply inhale the aroma.

When you have finished bathing, pat your body dry and apply the relevant ESPA Body Oil whilst the skin is still damp

Enhance the experience with your favourite ESPA Candle.

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Where / how do I add my free samples?

We like to give our customers a choice of which samples they would like to try, so we do not automatically include them in your order.

To add your samples, scroll to the bottom of the 'Shopping Bag Page' where you will be able to add them to your order before proceeding to the 'Checkout'.


My gift card is saying invalid but it hasn’t yet expired. How do I use it?

Please ensure that you have registered as an ESPA customer on-line. When you have finished shopping, enter your code in the field "Enter Discount Code" and not the other field on the page, as this is reserved for our electronic gift vouchers.

Please also note that ESPA gift cards are valid one per customer account.


I am interested in trying some ESPA products. Can you send me some samples?

We are unable to send samples out on request. As you can imagine, it is fairly difficult for us to give truly accurate advice without seeing your skin first, and therefore, we would firstly recommend that you visit an ESPA trained Therapist.

Please take a look at our Spa finder for your nearest ESPA stockist.


I have more than one discount code. Can I use them all in the same transaction?

No, ESPA Gift cards are valid one per customer account. Please see our gift card T&C's for further information.


How can I cancel my online order?

We are sorry to hear you wish to cancel your order. Please contact our ESPA Consumer Services team on the numbers below.

For UK and International enquiries, call +44 (0) 1252 352 230 between 08:00 - 17:30hrs GMT

For US enquiries, call +1 (786) 350 1192 or +1 (888) 705 0102 between 09:00 - 17:00hrs EST

Alternatively please contact us at [email protected]


I received my order but it is damaged. What can I do?

How do I send my order back for a refund?

We are sorry to hear you are not 100% satisfied with you order and wish to return it for a refund. Please contact our ESPA Consumer Services team on the numbers below:

For UK and International enquiries, call +44 (0) 1252 352 230 between 08:00 - 17:30hrs GMT

For US enquiries, call +1 (786) 350 1192 or +1 (888) 705 0102 between 09:00 - 17:00hrs EST

Alternatively please contact us at [email protected]


How can I unsubscribe or cancel my account?

To unsubscribe from our mailing list scroll to the bottom of any ESPA email you have received and select 'Unsubscribe'


What are the delivery options?

We offer complimentary UK Standard delivery on all orders over £40. Alternatively we do ship to over 100 countries worldwide. For more information and costs please visit our Delivery Options page.


Do you test your products on Animals?

We are and have always been against animal testing in all its forms. All of our formulations, ingredients and products are cruelty free. We comply with all current EU cosmetics directives, including those that prohibited finished cosmetic products from being tested on animals. (Happily for us, we had never tested our products on animals.) Our product range is suitable for vegetarians, and we take great care to ensure our products and packaging don’t harm the habitat of endangered species.We use only three animal ingredients, all of them cruelty-free by-products:

Beeswax and honey

Keratin – wool extract from selected sustainable sheep farms in New Zealand, which is sheared in the spring and which gives skin strength and flexibility

Milk derivatives such as sodium lactate – which acts as a moisturiser in soaps and shampoos


I would like to have ESPA in my Spa. How do I open a wholesale account?

Please email us with your enquiry and we will be in touch.


Where can I purchase ESPA products from?

ESPA products can be purchased on our website or in-store. Use our Spa Finder to locate your nearest stockist.


How can I get in touch with your consumer services team?