Shopping at ESPAOnline

Q

How do I change my account information?

A

If you wish to change or update your online account information (including your email address, password or communication preferences) simply click on Sign In in the top menu bar or click here to go the My Account page. Then simply enter your email address and password and you will then be able to change the details that you originally gave.

If you would like to subscribe to our mailing list, go to the email updates area of your account and check the 'Receive ESPA Email Updates' box.

Q

Which payment methods do you support?

A

We offer various ways for you to pay for your order, including: Visa; Visa Debit; and MasterCard (including pre-paid cards); Delta; Maestro; American Express and ESPA gift vouchers. You can use a combination of gift vouchers and any payment card we accept to pay for your order.

 

Q

What is ESPA's returns policy?

A

We want you to be completely happy with your ESPA purchase. If for any reason you’d like to return your order, please contact our Customer Service Team on +44 (0) 1252 352 230.

For more information, click here to see our Refunds Policy .

Q

What delivery options do you offer?

A

There are a number of UK and International delivery options available, see our Delivery Options for more information.

 

Q

Can I track my ESPA order online?

A

Yes, simply log in to My Account and click on Order History

Q

Can I return an online purchase to a store or Spa?

A

Unfortunatley returns and exchanges for purchases made online can not be accepted for return or exchange at one of our ESPA concession stores or Spas. If you are unhappy with your online purchase please see our Returns and Refunds policy or contact our Customer Services team or call +44 (0) 1252 352 230.

Q

Do you accept international orders?

A

Yes, we ship our products internationally, however due to customs regulations we are unable to deliver to the Russian Federation, China or Brazil. Find out more about our delivery options here.

Please be aware that orders for some international countries may be subject to import duties and taxes which you will have to pay.

For deliveries to the United States, Canada or Mexico please select the US website option at the top left of the page.